These Terms and Conditions regulate use of the online store, for which Amapola Biocosmetics, S.L.U. (hereinafter, Amapola Biocosmetics) is legally responsible. These Terms and Conditions will be accepted by the parties without reservation and they may be modified at any time without notice such that the User will be responsible for reading them each time a purchase is made, as the conditions applied will be those in force at the time the contract is entered into.
APPLICABLE REGULATIONS
This electronic contract is regulated by Spanish law and, in particular, by the legal regime imposed by Law 34/2002 on Information Society Services and E-Commerce (LSSICE) and by General Law 03/2014 on the Defence of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party. It is drawn up in English. These Sales Terms and Conditions may be stored and reproduced at any time by the User who makes a purchase using their internet browser’s options. They must be accepted before proceeding to order payment.
USER ACCOUNT AND ERROR CORRECTION
In order to make online purchases in this store, you can register by creating a user account or make a quick purchase without registering (as a guest user).
If you choose to make your purchase as a guest, your personal data will not be stored on the website, nor will you be able to check your order history. The personal data provided will only be stored to manage and deliver the requested products.
If you decide to register, you will receive an email confirming that the process has been completed successfully and reminding you of your access details. Via your account, you may make purchases, check your order history, change your password, amend your personal data, modify delivery and billing addresses, make comments, and perform other procedures or management tasks related to your purchases.
Furthermore, you may access your private account at any time to check your personal information and addresses and, if necessary, correct the errors that may have appeared when entering said data or updating them. Delivery and billing addresses may also be corrected or updated during the purchase process.
As User, you may deregister at any time by sending an email from the email address that you wish to deregister to the email address cosmetica@amapolabio.com / pedidos@amapolabio.com, which will result in your personal data being cancelled.
In any case, creation and cancellation of a user account will be governed by the provisions of our Privacy Policy.
CHECKOUT PROCESS
Making a purchase on Amapola Biocosmetics is really easy. Just follow these simple steps:
1. Amapola Biocosmetics will give you access to a page, which includes a detailed description, main characteristics and price of the service. If you need any further information, feel free to contact us. In the case of product sheets with photographs, products may suffer slight variations in colour or texture with respect to the photograph that appears on the website due to different factors, such as the resolution of your monitor. However, we will do our best to ensure the images are as faithful to reality as possible.
2. Once you have selected the service you wish to purchase and have filled out the form with your details, you must press the “Purchase Order” button to proceed directly with payment.
3. Once the product selection is concluded, a summary will appear identifying the selected item (s). Finally, to continue with your order, you must press the button "Check out".
4. As in previous sections, at the end of your purchase, you have the option of doing so by registering, or making a quick purchase without registration (as a guest). When registering, you must indicate your contact information and address, and in your next purchases you will not have to enter your data again.
5. Finally, you must choose the payment method for your purchase from those offered by Amapola Biocosmetics (see next section).
6. Once the purchase process is complete, we will send you an email detailing your purchase’s information, as well as proof of payment or the invoice. If you do not receive this email within 24 hours, or if you notice an error with the data entered, please contact us using any of the following means:
Telephone: 921406859
Email: cosmetica@amapolabio.com / pedidos@amapolabio.com
The contact form on this website
You can also request a paper invoice by contacting us within 15 days of purchase. We will send this to your address at no additional cost.
PAYMENT METHODS
Amapola Biocosmetics offers simple payment methods:
- Bank transfer
- Credit or debit card
- PayPal
The conditions for each of these payment methods are specified below.
Cash on delivery (payment upon receiving the order)
With this payment method, you pay the carrier upon receiving the order at your home.
Bank transfer
If you decide to use this payment method, once you have completed your order we will send you an email detailing the amount payable for the invoice, the concept you must indicate, and the account number. It is essential that you specify your order reference number (provided by Amapola Biocosmetics in the email) in the concept section when making the transfer in order to speed up the billing process.
Transfers can take up to 48 hours. Once payment is confirmed, Amapola Biocosmetics will proceed to manage the service acquired. If you wish to speed up this process, you can send us proof of payment by email to cosmetica@amapolabio.com / pedidos@amapolabio.com.
TRIODOS BANK TRIOESMMXXX ES91 1491 0001 2821 3014 7321
Credit or debit card
Payment via credit or debit card is made using the secure payment gateway of bank. Via this payment method, Amapola Biocosmetics never collects or handles any customer data related to their card number. All data are processed directly by bank, such that Amapola Biocosmetics may always offer optimal security, transparency and confidentiality in the transaction.
The cards currently permitted on this payment gateway are Visa, MasterCard and Maestro, as well as those pertaining to 4B, Red 6000 and Servired networks. If you have any questions, get in touch with us and we will help to clarify any issues.
PayPal
You can also make payments using your PayPal account. With this payment method, Amapola Biocosmetics never collects or manages any bank data. All data are processed directly by PayPal such that Amapola Biocosmetics may always offer optimal transparency, security and confidentiality in the transaction.
DELIVERIES
Delivery is available to:
- Mainland Spain
- Balearic Islands
- Ceuta and Melilla
Delivery is carried out by express courier companies SEUR & DHL.
Delivery will be free for orders over 50€. In all other cases, both the price of delivery and the estimated delivery time will depend on the delivery area. This information will be shown before you complete your purchase.
In some cases, and depending on product availability (out of stock), our staff will contact you to offer you a solution and inform you of the delivery time frame once the selected product is available.
The delivery company usually makes deliveries during business hours. Therefore, if you have any time preferences for delivery you can indicate these in your order’s comments and the company will try to observe these (to the extent possible according to the carrier’s route and working times).
IMPORTANT: We are not responsible for non-compliance or a delay in obligations that are caused by reasons outside our control, such as force majeure or acts of god. Although the majority of deliveries are made in the time frame indicated, occasionally delays may occur due to data transcription errors, adverse weather, a large volume of orders over certain dates, etc. In this case, contact us to resolve the incident as soon as possible. Furthermore, compliance with delivery periods also depends on external third parties, for which reason we will not be responsible for strikes, closures, accidents or other causes of force majeure that prevent them from being fulfilled.
PRICES, TAXES, TARIFFS AND DUTIES
Prices are expressed in euros and are valid unless there are typographical errors. If an obvious error were to occur in the price that appears in the product sheet, the price set for said product in the information email that we provide you with when we detect the error will prevail. Amapola Biocosmetics is not obliged to supply products (even if delivery confirmation has been sent) if the error in price is obvious and unequivocal and if it could reasonably have been recognised by the customer as incorrect.
The prices of Amapola Biocosmetics products may vary but (unless established previously) possible changes will not affect orders for which delivery confirmation has already been sent.
The retail price shown for items with a delivery address in mainland Spain and the Balearic Islands includes VAT.
The retail price shown for items with a delivery address in Ceuta or Melilla does NOT include VAT, given that the transaction is treated as an export. The price indicated for each item is its final price for deliveries to these autonomous communities. Amapola Biocosmetics will not be liable for the SAD nor import expenses and taxes (ISPI, IGIC), tariffs or duties generated at customs in the destination, if applicable.
RETURNS
Here at Amapola Biocosmetics, we want you to be satisfied with your order. For this reason, we offer you various methods you can use to return an item that does not meet your needs or expectations. Possible cases of return include:
A. The product is incorrect, it has a defect, or it has been damaged during transport:
We take special care to ensure all of our items and deliveries are in perfect condition. However, if you receive an incorrect or defective item, please get in touch with us in a maximum of FIFTEEN (15) calendar days of receiving your order by emailing cosmetica@amapolabio.com / pedidos@amapolabio.com or calling 921406859. Before opening the product, check that the packaging matches what you have requested: colour, size, finish, etc. If you detect any anomalies, you can make an immediate claim before opening the product’s packaging.
If the product has been damaged during transport, it is recommendable that you inform us of this on the same day you receive the goods and that you note the incident on the carrier’s delivery note.
Products must be returned such that they are protected, within a box or protective bag. Amapola Biocosmetics makes available to the buyer a delivery company for the return of goods with a completely free service. If you wish to return goods using a delivery company different to the carrier suggested by Amapola Biocosmetics, and the delivery company you choose offers higher rates, you must pay the difference in transport costs.
B. Right to return:
We don’t want you to end up with something you don’t like, for which reason you can return an item if it doesn’t meet your expectations. To do so, in accordance with the provisions of the Consumer Rights Act, and provided that you are an individual buyer, you have the right to return goods, provided that the product is not a digital product that you have already started to download.
To exercise this right to return goods, you must do so within a maximum of FOURTEEN (14) calendar days of receiving your order. You must inform us, by emailing cosmetica@amapolabio.com / pedidos@amapolabio.com, of your decision to return the purchase made (to do so, you may use the following return form model, if you wish).
In order to exercise this right, the product must be found in perfect condition and in its original packaging, along with all of its parts. If products do not reach us in perfect condition, Amapola Biocosmetics reserves the right to refund an inferior amount. You will be informed of this circumstance.
The refund of the amount paid will be made once the condition of the product has been checked. The refund will be made using the same payment method used to make the purchase and, in any case, it will take place within a maximum of 14 calendar days from when the return request is reliably received, provided that Amapola Biocosmetics is managing collection of the item. If you return an item using a delivery company of your choice, the time frame of 14 days will be counted from when Amapola Biocosmetics has effective knowledge of the goods being sent or, failing this, when they are received.
Return delivery costs resulting from the right to return will be payable by the buyer.
Sealed items that are not suitable for return due to health and safety protection reasons and which have been unsealed following delivery may not be returned.
C. If you have not yet received your order:
If you have not yet received your order and you wish to cancel or amend it, simply inform us of the changes you wish to make. This will not involve any extra costs if your order has not yet been processed.
Contact Information for Returns:
*Telephone: 921406859
*Notification through this website using the “Contact” section
*Email: cosmetica@amapolabio.com / pedidos@amapolabio.com
All product returns, along with their original protective packaging, must be sent to the following address: C/ Arado 13, 40197, San Cristóbal de Segovia (Segovia)
GUARANTEES
With the exception of those that, given their nature, are excluded from regulations on consumer goods guarantees, all of our products are guaranteed nationally against manufacturing defects for two years from their date of purchase (or date of delivery, if this is later), or one year if the item is not new.
We will address nonconformities. The buyer must inform us of these within two months of identifying them.
If the defect or nonconformity were to arise in the first six months following delivery of the item, whether it is a new product or second-hand product, it will be assumed that the defect or nonconformity already existed when the product was purchased (or delivered, if this was later), meaning that a manufacturing defect exists, unless we can demonstrate that the defect or nonconformity is not a manufacturing defect, but rather, for example, it is owed to misuse or poor maintenance by the buyer.
On the other hand, if the defect or nonconformity were to arise after six months and before two years have elapsed, it will be presumed that a manufacturing defect does not exist.
In the event of a defective product, we may proceed, where applicable, to repair it, replace it, reduce its price, or terminate the product. These procedures will be free to the buyer (including transport costs, where applicable).
Therefore, defects and deterioration that occur due to external events, accidents, wear and tear, or use that does not conform to our instructions or those of the manufacturer (misuse) are excluded from the guarantee. In addition, products modified or repaired by the customer or any other person not authorised by Amapola Biocosmetics, as well as products that are the subject of a specific contract, are also excluded. In these cases, the consumer will be responsible for their repair.
According to regulations, and unless proven otherwise, products will be considered to conform to the contract provided that they comply with all requirements expressed below:
a) They adapt to the description provided and possess the product qualities presented to the consumer and User in the form of a sample or model.
b) They are suitable for the uses that similar products are ordinarily used for.
c) They present the usual quality and capabilities of a product of the same type that the consumer and User may reasonably expect in view of the product’s nature.
DISPUTE RESOLUTION
As required by new European regulations, the User is hereby informed of the existence of a European platform for online dispute resolution. Thus, in order to resolve consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), you can access European Commission’s online dispute resolution platform via the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
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